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Frequently Asked Questions

Get instant answers to your questions by following one of our guides

• Record & Upload your videos - Tips and tricks on how to optimize your recording and get the most out of Balltime

• Add or remove team members - Discover team management options on Balltime

• Parents access and the Parent portal - Access Balltime with multiple login credentials using the parents portal

• Change or Reset your password - Can't login? Troubleshoot login issues

• Balltime Platform Overview - Full length video overview of the Balltime platform

• Balltime Academy - Check out ~50 guides from the Balltime team

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Click on the search button at the top right corner 🔍 to find additional guides for frequently asked questions

Contact us for support

Fill in the contact form and we would love to help you out personally 👊 We typically reply within 1 working day.

It is not mandatory but it really helps to include the following details:

• Your balltime account email (if different from the email you are using to contact us)

• A screenshot or a screen recording of the issue (if relevant)

• Link to the video / highlight / playlist (if relevant)