# Contact Us ### Frequently Asked Questions Get instant answers to your questions by following one of our guides * [Record & Upload your videos](/record-and-upload-your-videos/optimize-your-recordings.md) - Tips and tricks on how to optimize your recording and get the most out of Balltime * [Add or remove team members](/account-management/invite-your-team.md) - Discover team management options on Balltime * [Parents access and the Parent portal](/account-management/parents-and-athletes-accounts.md) - Access Balltime with multiple login credentials using the parents portal * [Change or Reset your password](/getting-started/login-to-balltime.md) - Can't login? Troubleshoot login issues * [Balltime Platform Overview](/getting-started/full-length-demos.md) - Full length video overview of the Balltime platform * [Balltime Academy](/getting-started.md) - Check out \~50 guides from the Balltime team {% hint style="info" %} **Can't find your answer in the guides above?** Click on the search button at the top right corner 🔍 to find additional guides for frequently asked questions {% endhint %} ### Contact us for support Fill in the [contact form](https://support.hudl.com/s/contactsupport) and we would love to help you out personally 👊 We typically reply within 1 working day. It is not mandatory but it really helps to include the following details: * Your **balltime account email** (if different from the email you are using to contact us) * A **screenshot or a screen recording** of the issue (if relevant) * **Link** to the video / highlight / playlist (if relevant) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://academy.balltime.com/getting-started/contact-us.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.