Balltime Academy
  • Getting Started
    • Full-Length Demos
    • Balltime Community Group
    • Parent Hub
    • Tournament Checklist
    • What is Volleyball AI?
    • Login to Balltime
      • Balltime Mobile App
        • Android Users
    • FAQs
    • Getting Support
    • Troubleshoot Upload/Processing Video Page
    • Contact Us
  • Record & Upload Your Videos
    • Optimize Your Recordings
    • Upload Your Videos
    • In-App Recording
    • Setting Up Your Videos
      • Rally & Action Editing
      • How to Set Court Corners
      • Manual Player Identification
      • Uploading Practice Videos
      • Scouting Set Up
      • Setting Up Rotations
      • Grading Wizard
  • Video Breakdowns
    • Smart AI Filters
    • AI Overlays
    • Starring Clips (For Highlights)
    • Multi Video Player
    • Playlists
    • Video Sharing
    • Commenting Feature
    • Ball Trajectories
    • Attack & Serve Speeds
    • Keyboard Shortcuts & Drawing on Video
    • Attack Height
  • The Highlight Builder
    • Build Your Highlight Video
    • Highlight Video Tips
      • Video Templates
      • Glossary of Volleyball Terms
    • Vertical Reels
    • Athlete Profiles
    • Recruiting Guide
    • AI-Generated Highlights
  • Sharing Your Videos
    • Social Media Sharing
    • Video Link Sharing
    • YouTube Integration
    • SportsRecruits Integration
    • Video Exchange
  • Stats
    • Box Score Stats
      • Box Score Stats
    • Multi-Game Stats/Analytics
    • Rotational Stats
    • Attack Tendencies & Rotation Charts
    • Stat Columns Settings
    • AI Insights (Beta)
  • Account management
    • Create Your Organization/Teams
    • Invite Your Team
    • Account Oversight & Collaboration
    • Parents and Athletes Accounts
  • Toggling Permissions
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  • Frequently Asked Questions
  • Contact us for support
  1. Getting Started

Contact Us

Get help from the Balltime team

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Last updated 5 months ago

Frequently Asked Questions

Get instant answers to your questions by following one of our guides

  • - Tips and tricks on how to optimize your recording and get the most out of Balltime

  • - Discover team management options on Balltime

  • - Access Balltime with multiple login credentials using the parents portal

  • - Can't login? Troubleshoot login issues

  • - Full length video overview of the Balltime platform

  • - Check out ~50 guides from the Balltime team

Can't find your answer in the guides above?

Click on the search button at the top right corner 🔍 to find additional guides for frequently asked questions

Contact us for support

Send us an email to and we would love to help you out personally 👊 We typically reply within 1 working day.

It is not mandatory but it really helps to include the following details:

  • You balltime account email (if different from the email you are using to contact us)

  • A screenshot or a screen recording of the issue (if relevant)

  • Link to the video / highlight / playlist (if relevant)

Record & Upload your videos
Add or remove team members
Parents access and the Parent portal
Change or Reset your password
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Balltime Academy
contact@balltime.com