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Frequently Asked Questions
Get instant answers to your questions by following one of our guides
Record & Upload your videos - Tips and tricks on how to optimize your recording and get the most out of Balltime
Add or remove team members - Discover team management options on Balltime
Parents access and the Parent portal - Access Balltime with multiple login credentials using the parents portal
Change or Reset your password - Can't login? Troubleshoot login issues
Balltime Platform Overview - Full length video overview of the Balltime platform
Balltime Academy - Check out ~50 guides from the Balltime team
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Contact us for support
Send us an email to contact@balltime.com and we would love to help you out personally 👊 We typically reply within 1 working day.
It is not mandatory but it really helps to include the following details:
You balltime account email (if different from the email you are using to contact us)
A screenshot or a screen recording of the issue (if relevant)
Link to the video / highlight / playlist (if relevant)
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