> For the complete documentation index, see [llms.txt](https://academy.balltime.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://academy.balltime.com/getting-started/contact-us.md).

# Contact Us

### Frequently Asked Questions

Get instant answers to your questions by following one of our guides

* [Record & Upload your videos](/record-and-upload-your-videos/optimize-your-recordings.md) - Tips and tricks on how to optimize your recording and get the most out of Balltime
* [Add or remove team members](/account-management/invite-your-team.md) - Discover team management options on Balltime
* [Parents access and the Parent portal](/account-management/parents-and-athletes-accounts.md) - Access Balltime with multiple login credentials using the parents portal
* [Change or Reset your password](/getting-started/login-to-balltime.md) -  Can't login? Troubleshoot login issues
* [Balltime Platform Overview](/getting-started/full-length-demos.md) - Full length video overview of the Balltime platform
* [Balltime Academy](/getting-started.md) - Check out \~50 guides from the Balltime team

{% hint style="info" %}
**Can't find your answer in the guides above?**

Click on the search button at the top right corner  🔍  to find additional guides for frequently asked questions
{% endhint %}

### Contact us for support

Fill in the [contact form](https://support.hudl.com/s/contactsupport) and we would love to help you out personally 👊 We typically reply within 1 working day. 

It is not mandatory but it really helps to include the following details:

* Your **balltime account email** (if different from the email you are using to contact us)
* A **screenshot or a screen recording** of the issue (if relevant)
* **Link** to the video / highlight / playlist (if relevant)